Terms and Conditions

At Sadie&Pip we are committed to delivering a high standard of professional grooming in a safe and calm environment. The following Terms & Conditions are in place to protect the wellbeing of all dogs in our care and ensure clarity for owners.

1. General Conditions

All dogs must be fit, healthy, and suitable for grooming.
Owners must provide accurate and complete information at the time of booking
We reserve the right to refuse or discontinue a groom or refuse future services where necessary for safety or welfare of both the groomer and the dog.

2. Health and Safety

Disclosure: Owners must disclose any known health conditions, injuries, sensitivities, or ongoing treatments prior to the appointment. Failure to disclose relevant information may place your dog at risk and may result in refusal of future services.
Pregnancy: We do not groom pregnant dogs unless explicitly agreed in advance and the groom/ services are necessary. Grooming can be stressful, and the welfare of both the dog and unborn puppies must be prioritised. All grooming of pregnant dogs is undertaken entirely at the owner’s risk.
Senior or elderly dogs: May be more sensitive to the grooming process. Grooming will be adapted where possible; however; Sessions may be shortened or modified/ Grooming is carried out at the owner’s risk/ We reserve the right to stop the groom if we feel it is in the dog’s best interest.
Vaccinations: All dogs must be vaccinated and proof of vaccination may be requested prior to the appointment.
Parasites: For the wellbeing of all of our canine customers please contact us if your dog has fleas or any other parasitic infection and reschedule the appointment. Please bear in mind the 48 hour cancellation policy.
Sanitation Fee: If any fleas or parasites are found on your dog, the groom may be stopped at the groomers discretion. If you are unable to be contacted and the groom is to continue, a flea shampoo will be used on your dog and sanitation fee of £15 pounds will be applied due to the extra time and supplies required to sanitize and disinfect. We will not be held liable for any infection caused by any ticks/ parasites found on the dog during grooming.

3. Behaviour and Handling

Owners must disclose of any history of aggression, anxiety, or behavioural concerns prior to the appointment. Failure to do so may result in cancellation.
If a dog becomes aggressive or unsafe, the groom will be stopped and you will be contacted for immediate collection.
Liability: If your pet injures the groomer, due to undisclosed behavioural issues, the owner agrees to be responsible for any and all related medical bills, recovery costs, loss of income and equipment damage.

4. Dangerous Dogs & Muzzles

In accordance with the Dangerous Dogs Act 1991, owners must ensure their dog is properly controlled.
We do not perform services for prohibited breeds unless the owner provides a valid Exemption Certificate. These dogs must wear a muzzle and be kept on a lead at all times between the car and the premises.
Muzzles or restraints may be used if a dog displays signs of aggression. If a dog becomes unsafe or extremely stressed, the groom will be terminated.

Owners must provide a suitable, well-fitting muzzle if their dog is known to require one.

5. Matting Policy & Consent

Our priority is "humanity over vanity." We will not carry out prolonged de-matting that causes pain or distress.

Assessment: While we assess coats at drop-off, some matting only becomes visible during the bathing/drying process.
Options: If matting is discovered, we will attempt to contact you to discuss:
1. Stopping the groom for a veterinary clip-off.
2. A short professional clip-off.
3. Selective removal of individual mats (if possible).
Consent: If we cannot reach you, we will use our professional judgment to act in the dog's best interest. By booking, you accept that a short clip may be necessary and that this can reveal pre-existing skin conditions or cause temporary irritation/hematomas (ear tip bleeding caused by sudden blood flow after mat removal). Additional charges apply for the extra time required.
Double Coats: For impacted double coats that are not suitable to be shaved out we may have to break up the appointment over multiple sessions as this is kinder for the dog.

6. Accidents, Cuts & Grooming Risks

While every care is taken to ensure your pet’s safety, grooming carries inherent risks — particularly with matted coats, elderly dogs, or sensitive skin. The equipment used in grooming is sharp, and although we follow strict safety practices, accidents can happen, especially on matted, dark-nailed, or wriggly dogs.

Possible risks include:

Minor nicks or cuts
Skin irritation or temporary redness
Exposure of pre-existing skin conditions
Quicking of the nails

If a nail is quicked, it may cause brief bleeding. In such cases, styptic powder will be applied immediately to stop the bleeding. We recommend regular nail trimming to reduce the length of the quick and maintain overall nail health.

Ear Plucking

Due to the risks involved, we require a signed waiver if you request ear plucking, and we strongly recommend seeking veterinary advice beforehand. Certain breeds — particularly from the doodle family — are prone to impacted ears due to excess fur. This can restrict ventilation, leading to bacterial growth and possible infection.
At Sadie&Pip, we understand how frustrating ear issues can be. Our goal is to help make your dog more comfortable while ensuring you’re aware of the potential risks associated with sedation if ear plucking is performed by a vet. Please research and consult your vet before booking this service.

Handstripping

Handstripping prices start at £30, covering the handstripping itself, light scissor work, and nail clipping. A bath is not included unless necessary. You’ll be asked to sign a waiver acknowledging the risks associated with bathing soon after handstripping. We recommend waiting 48 hours to allow the hair follicles to close to prevent infection (folliculitis) before bathing your dog following this service.

By proceeding with a booking, you acknowledge and accept these risks as part of the grooming process.

7. Allergies & Product Reactions

We use high-quality products, but we cannot guarantee against unknown allergic reactions. We are not liable for reactions where no prior disclosure of sensitivity was made.

8. Medical Emergencies & Veterinary Care

By using our services you authorise us to take your dog to a vet in case of an emergency. We will try our best to contact you however if we cannot reach you we will act in the best interest of the dog.
Any veterinary fees incurred may be the responsibility of the owner
Sadie&Pip will only cover veterinary costs if it is proven that the injury was a direct result of gross negligence.

9. Pricing & Estimates

All prices provided prior to an appointment are estimates only. Final pricing is determined upon physical assessment of your dog’s size, coat condition, behaviour, and time required.

10. Cancellations/ no shows and late arrivals

Notice: We require 48 hours notice for cancellations. We are a small family run business with limited spaces and appreciate your cooperation to help us accommodate another dog if you cannot attend. Any less than 48 hours cancellation or no show will result in your deposit being non refundable and may incur the full appointment fee.
Fees: A no-show will result in the full appointment fee to be paid before rescheduling.
We understand that emergencies happen — consideration will always be given at our discretion.
Lateness: If you are more than 15 minutes late, we may need to shorten the grooming session to stay on schedule. In this instance, the full cost of the original booking will still apply, regardless of whether the groom is completed. If the appointment must be rescheduled due to lateness, it will be treated as a "no-show," and the full appointment fee will be charged before a new date can be secured.

11. Collection & Late Fees

We pride ourselves on offering a bespoke, one-to-one service. An estimated pick-up time will be agreed upon following your dog’s initial coat and behavior assessment.
If a groom is taking longer than anticipated, we will contact you immediately to provide an updated timeframe.
Promptness: Because we operate on a specific schedule with limited accommodation, we kindly ask that dogs are collected promptly.
We understand that delays happen, which is why we offer a 15-minute grace period.

Important: After the 15-minute grace period, a fee of £10 per 15 minutes will be applied to your final bill.

12. Photography & Marketing

We may take photos for our portfolio and social media. Please inform us prior to the appointment if you do not consent to this.

13. Data protection

Client data will be treated in accordance to the data protection principles of the Data Protection Act and will not be shared with 3rd parties.

14. Payment

Payment should be made on collection of your dog. We can accept payment by cash or card but we do not accept AMEX.

15. Liability

While all reasonable care and precautions are taken, all dogs are groomed at the owner’s risk.

Sadie&Pip cannot be held liable for:

Pre-existing health or skin conditions
Undisclosed medical or behavioural issues
Reactions to grooming products where no allergy was disclosed
Injuries resulting from a dog’s behaviour
We cannot be held liable for any nicks, irritation, or "clipper rash" that may occur during the removal of a matted coat, nor for any underlying skin conditions (such as sores or parasites) discovered once the mats are removed.

16. Customer Satisfaction

We pride ourselves in the work we do and the calm one-to-one service we provide. We ask that if you are unhappy with the result of your dogs groom that you contact us within 24 hours and we will do our best to rectify.
Coat condition: Please be adv ised that the finish will depend on coat condition and we may not be able to achieve the desired style in one session. For example; for dogs with impacted double coats that are not suitable to be shaved out we may need multiple sessions to remove as this is kinder for the dog.

17. Amendments

Sadie&Pip reserves the right to update or modify these Terms & Conditions at any time. The latest version will always be available on our website.
Continued use of our services after any updates constitutes acceptance of the revised terms.

18. Agreement
By booking an appointment, you confirm that:

You have read and understood these Terms & Conditions
You accept all policies outlined above
You confirm your dog is fit and suitable for grooming

Our priority is to provide a safe, professional, and stress-free grooming experience for every dog entrusted to us.

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